Delivery Information
At DOLCI ROYAL, we work hard to get your wholesales order to you as quickly and as efficiently as possible. The following information provides you with further details about our delivery service. Should you have any specific queries which are not covered, please do get in touch with us.
Delivery cost
There is a minimum order of 100 cartons when you order on DOLCI ROYAL. When you place your order online, your delivery cost will be calculated as you go through the checkout. Our charges are determined by four zones, which reflect how our courier operates. The following map and charts explain this fully.
Zone 1
Order Value Delivery cost
N0 – N250,000 N3000
N250,000- Above Free
Zone 2
Order Value Delivery cost
N0- N250,000 N4,000
N250,000- N500,000 N3,000
N500,000- Above FREE
Zone 3
Order Value Delivery
N0- N250,000 N5,000
N250,000- N500,000 N4,000
N500,000- Above Free
Zone 4
Order Value Delivery
N0 – N250,000 N6,000
N250,000- N500,000 N5,000
N500,000- N700,000 N4,500
N700,000- Above Free
NOTE:
Orders from Epe and Badagry is a flat rate of 10,000 naira
NOTE:
ZONE 1
Shomolu
Kosofe
Ikorodu
Ikeja
ZONE 2
Agege
Surulere
Oshodi/Isolo
Mushin
ZONE 3
Lagos Island
Eti-Osa
ZONE 4
Ifako-Ijaiye
Alimosho
Apapa
Ojo
Ajeromi/Ifelodun
Amuwo-Odofin
Delivery speed
For zones 1, 2 and 3, we use a 48 hour courier service that operates from Monday to Friday and we will always aim to dispatch your order on the same day that you place it, if it is received by 10am (Monday to Friday only). However, please do allow up to 72 weekday hours for us to pack and process your order at the warehouse. Neither Saturday nor Sunday should be included in our timescales stated and an order that is dispatched on Friday will not arrive until Tuesday.
For zone 3, please allow 3-5 working days for your delivery.
Please supply a complete and accurate delivery address when you place your order with us. Should the courier have to return your order to us due to errors in the address and being unable to deliver, you will be liable for the return cost that we get charged by the courier.
The courier will deliver between 9am and 5pm, Monday to Friday. They will require a signature when they deliver your order, so please make sure that someone is available. If nobody is available, goods would be returned back to the warehouse . Kindly note ,we are not responsible for the offloading of your goods, hence, before delivery a call would be made to ensure that you are available and ready to offload your goods, we would appreciate if you keep to time .
Out of Lagos deliveries
We are currently not able to receive out of Lagos orders online via our website, If you are located out of Lagos and would like to place an order with DOLCI ROYAL, contact us.
Returns and claims
Any missing or damaged items must be reported to us within 24 hours of receipt, with photographic evidence if applicable. You will also need to provide a copy of the signed delivery note. Please email (put our email) Failure to do this within 48 hours will invalidate your claim and compensation will not be given.